Flow Chart and Total Quality Management - 2049 Words

Introduction The management of resources which produces and delivers products and services is operation management. The part of an organization that is responsible for this activity is the operation function. And the people responsible for managing some or all of the resources which makes up the operations function are known as operation managers. It is worth noting that in some organization the operations manager might be called by other name (Morton 1999). In this work I have selected the private sector services, quality issues, roles of an operation manager and operation performance using the Co-operative foods. Part 1 For the first part, I have selected the private sector services which will involve the†¦show more content†¦is the former user friendly especially for customers from non English speaking countries. Also are there enough sitting areas (chair and tables) for customers to site and complete the form. This should be taken into consideration during the feedback section and continuous improvement of the Process should be made. Control quality against standards An operation needs to perform checks in order to ensure that the product or services are up to the standards that are put in place. This can also be known as inspection which are activities for measuring, testing the characteristic of the services provided by the bank to ensure that they are in conformity with standards. The operation manager needs to ensure that things are done right all the time (Caplen 1990). This process involves three decisions see appendix 2 A bank will check that there is enough application form at the service counter to avoid delays, also the customer’s details should be checked to ensure that the application form is filled out correctly and that the customer provided the required identification to open an account (at the start or end of the process). It may seem more logical to check every single product or services stage but it might also be costly and time consuming. From the process map above, the identification of the customer will be checked a nd a credit check needs to be carried out before the account is opened. However, there are two different methods commonlyShow MoreRelatedTools For Service Management : Hospitality Data Tools1056 Words   |  5 Pages TOOLS FOR SERVICE MANAGEMENT: HOSPITALITY DATA TOOLS Linda Holand-Blackwell American Public University System Abstract Tools for Service Management are crucial factors to an organization s service effectiveness and its future operations. Analyzing the strenghts, weakenesses, opportunities, and threats of an organization can help find out how well the organization is doing in the competative world of business. The imporatance of quality and standards have forcedRead MoreTotal Quality Management And Business Excellence970 Words   |  4 PagesIntroduction The article â€Å"Total Quality Management Business Excellence† is about implementing quality management system in the Healthcare sector a process that is normally utilized in the manufacturing industry. The author is proposing to verify the effectiveness of the quality centered management system for healthcare in providing safe and reliable health care at the organizational level. As previously discussed in our week 1 discussion. We talked about quality management being implemented in theRead MoreWestOver Electrical Case Study Essay1132 Words   |  5 PagesSummary PAGEREF _Toc401637012 \h 3Problem Statement PAGEREF _Toc401637013 \h 3Analysis PAGEREF _Toc401637014 \h 4Westover Electrical Winding Operation Flow Chart PAGEREF _Toc401637015 \h 4Causes of Winding Effects: Fishbone Diagram PAGEREF _Toc401637016 \h 5Statistical Process Control Chart: Rejects through Time PAGEREF _Toc401637017 \h 5Paretto Chart PAGEREF _Toc401637018 \h 6Recommendations PAGEREF _Toc401637019 \h 7Be st Solution PAGEREF _Toc401637020 \h 8Conclusion PAGEREF _Toc401637021 \h 9 Read MoreThe Functions Of Management Within A Healthcare Organization1285 Words   |  6 PagesTools of Control The functions of management in a healthcare organization include planning, budgeting, monthly reports, action plan, reporting adverse actions or reworking process failures. Functions that are used in other industries can be difficult to adapt and incorporate into a healthcare facility. The healthcare industry is not the same as other industries and harder to determine the actual costs associated with healthcare. It is very unique to the patient and how they respondRead MoreQuality Theory and Companies Who Have Applied It932 Words   |  4 PagesTheorist: Major Concepts Process of Theory Proposed Process-Driven Quality Requirements Customer-Driven Quality Requirements Company Example That Has Applied This Theory Deming Managements responsibility to correct system problems and create an environment that promotes quality and enables workers to achieve their full potential. He believed that managers should drive out any fear employees have of identifying quality problems, and that numerical quotas should be eliminated. 14 PointsRead MoreQuality Management Process At Jubilee Services1254 Words   |  6 Pages Quality Management Process at Jubilee Services Incorporation Student’s Name University Affiliation Date Quality Management Process at Jubilee Services Incorporation Quality Management Process Jubilee Services Incorporation (JSI) has been successful in business since 2003. However, ten years later, Jane, the human resource manager locates herself in a critical financial quandary. The demand for manpower resource in the company is speedily declining. She thinks that this is a consequenceRead MoreProduction and Operations Management1511 Words   |  7 PagesBBA – 305 PRODUCTION OPERATION MANAGEMENT Model Questions based on Previous years Question Papers UNIT – I Qs. 1 : Explain the importance of Production Operation Management in current scenario. Why it has become an integral part of Business Education ? State with examples. [BBA-IP: Dec. 2011] Qs. 2 : Operation Management is becoming a very important subject in Business Education in the last fewRead MoreHow Quality And How It Can Benefit Our Business1554 Words   |  7 Pagesfollowing: †¢ what quality is and how it can benefit our business †¢ what can be learned from the history of the application of quality management †¢ the contribution that improved quality control, quality assurance, and quality improvement approaches can make in our business †¢ the need for our company to adopt quality management principles and how they will benefit our business †¢ how the application of the PDCA cycle can help us to improve and maintain quality standards †¢ how flow diagrams can helpRead MoreProcess Charts And Flow Diagrams Essay946 Words   |  4 PagesProcess charts and flow diagrams can be used to analyze construction process. The charts and flow diagram consist of standardized symbols, which helps to quickly identify the area of problem. There are six basic standardized symbol which are as follows: Table 2: Basic Graphic Symbol Source: Proceeding IGLC-7 The flow chart represents each step of the construction. It also represents the flow within the departments and between the departments. Flow process chart can be made by the flow diagram.Read MoreTqm Model and Methodology1007 Words   |  5 PagesTQM Model/Methodology Total Quality Management (TQM), is a philosophy that focuses on quality and customer satisfaction. Being an expert in TQM gives numerous opportunities for me to show organizations how to effectively use TQM models. In my present job, I will determine and select a Total Quality method to present to an organization for the incorporation into the strategic planning process. The model will need to be compatible with current organizational strategic plans and increase internal